Shop Policies

Refund/Exchange Policy & Conditions of Purchase

We do not accept refunds or exchanges for change of mind or incorrect sizing. 

Please be aware that when you purchase Vintage & Pre-loved Clothing that you are buying a garment that has previously been worn. 
Hustle & the Vixen checks all items for any signs of wear or defects, and does not sell any clothing with any major defects. There may be minor signs of wear & tear, fading & faint marks/stains. This is a part of the clothing's charm and is a non-refundable matter. For Hustle & the Vixen's online marketplace, the garments condition and any major flaws or defects will be noted in the items description, however minor signs of wear are still to be expected. 

If an item you receive is unfit for wear or has a major fault, please get in contact. Items deemed faulty or are misrepresentation will a refund/exchange/store credit be considered. If you believe/find your product to be faulty or if any defects were not listed in the product description, please fill out our contact form and get in touch. We want you to be happy with your purchase of quality vintage & pre-loved clothing, and want to know if there are any problems!
You can email us directly at: hustleandthevixen@gmail.com

Measurements, tag size (where applicable) and estimated dual size have been provided in the item description to ensure best fit. There will be no refunds or exchanges in the case of incorrect sizing.
To ensure best fit with the measurements provided, we recommend to use your body measurements and to also measure your own clothing (in a similar style is possible) for you to make the best decision about sizing possible.

If there are any problems with your online order, please get in contact within 10 business days of receiving your order.  

 

Conditions of Store Pick-up

Save on shipping, and choose to pick-up at our Wollongong store for FREE!

Check store hours prior to opting for store pick-up.
Hustle & the Vixen is boutique retro, vintage & pre-loved fashion store & is only open to the public for 4 - 5 days of the week.
Your purchase is to be picked up within 21 days of your online purchase.
As this is a one woman show, there may be times when we do not open for the advertised hours as we may be hustlin' at other events or markets. Please check our upcoming events page! If you happen to select a day where we happen to be out of the shop, we will get in contact to organise an alternative date for pick-up.