Shop Policies


AU Order & Shipping Information
Orders are packaged & posted within 1 - 3 business days. Hustle & the Vixen uses standard shipping with tracking. A confirmation with tracking information will be emailed to you when your item is on its way to you. Standard domestic shipping can take up to 10 days to arrive.

International Order & Shipping Information
We ship worldwide!
Standard International shipping usually takes 7 - 14 business days to arrive, however during Holidays or Peak seasons could take anywhere up to 28 business days. Please allow room for slight delays during these times of year.
If you would like to upgrade to express shipping, please get in contact and we will be happy to organise this.

Hustle & the Vixen is not responsible for any Customs charges.

If you are located internationally and are unable to check-out once your items have been added to the cart, please get in contact and we will have this fixed for you shortly.

Refund/Exchange Policy & Conditions of Purchase

We do not accept refunds or exchanges for change of mind or incorrect sizing. 

We want you to be happy with your experience shopping at Hustle & the Vixen, your one stop shop for Quality Retro, Vintage, Designer & Pre-Loved Clothing. If there are any problems with your order, please get in touch.

Hustle & the Vixen checks all items for any signs of wear or faults, and does not sell any clothing with any defects. We take pride in the high quality of our collection!

Please be aware that when you purchase Vintage & Pre-loved Clothing that you are buying a garment that has previously been worn. There may be minor signs of wear & tear, fading & or signs of age. This is a part of the clothing's charm and is a non-refundable matter. For Hustle & the Vixen's online marketplace, the garments condition and any major flaws or defects will be noted in the items description, however minor signs of wear are still to be expected. 

If an item you receive is unfit for wear, has a major fault, or if any defects were not listed in the product description, please fill out our contact form and get in touch. We want to hear from you!
Only items deemed faulty or are misrepresentation will a refund/exchange/store credit be considered - if your item is faulty please keep as proof of damage will need to be shown.

Measurements, tag size (where applicable) and estimated dual size have been provided in the item description to ensure best fit. There will be no refunds or exchanges in the case of incorrect sizing.
To ensure best fit with the measurements provided, we recommend to use your body measurements and to also measure your own clothing (in a similar style is possible) for you to make the best decision about sizing possible.

If there are any problems with your online order, please get in contact within 10 business days of receiving your order.  

 

Store Pick-up

Save on shipping, and choose to pick-up at our Wollongong store for FREE!

Check store hours prior to opting for store pick-up.
Hustle & the Vixen is boutique retro, vintage & pre-loved fashion store & is only open to the public for 4 - 5 days of the week.
Your purchase is to be picked up within 21 days of your online purchase.
There may be times when we do not open for the advertised hours as we may be hustlin' at other events. The best way to keep entirely up to date with the hustle is on our Instagram or Facebook page! If you happen to select a day where we do happen to be out of the shop, we will get in contact to organise an alternative date for pick-up.